Refund Policy

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At Smart Invest&Immigration group, we are committed to providing professional immigration consulting services with integrity and transparency. This Refund Policy outlines the terms under which refunds may be issued for services rendered.

1. Consultation Fees

All initial consultation fees are non-refundable, regardless of the outcome or client decision following the consultation.

2. Service Fees

Refunds for service fees will be considered under the following circumstances:

• Before Service Commencement:
  If a client requests a cancellation before any work has begun, a full refund may be issued, minus administrative charges (if any).

• After Service Has Begun:
  If services have already started (e.g., document review, application drafting, or submission), a partial refund may be issued based on the proportion of work completed.

• After Service Completion:
  Once the service has been fully rendered (e.g., submission of application or final report), no refunds will be issued.

3. Government or Third-Party Fees

Any fees paid to government agencies (e.g., visa application fees, biometric fees) or third parties (e.g., translators, courier services) are non-refundable and outside the control of Smart Invest&Immigration group.

4. Client Responsibility

Refunds will not be granted under the following conditions:

• Failure to provide required documentation in a timely manner.

• Misrepresentation or provision of false information.

• Change of mind or withdrawal for personal reasons after service has commenced.

5. Processing Time

Refunds, if approved, will be processed within 14 business days to the original method of payment.

6. Exceptional Circumstances

Smart Invest&Immigration group reserves the right to issue refunds or credits in exceptional cases at its sole discretion.